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1. Services

A. Clients are required to book and complete a Jumpstart Riding Session before subscribing. This session serves as a skills assessment to determine the rider's level.

B. Following the Jumpstart Riding session, Gilroy Hills Equestrian will categorize the Client into beginner, intermediate, or advanced levels based on a skills assessment. Riders will be automatically grouped together with riders of similar ability and level. This is paramount to our barn culture and philosophy of creating a community that encourages camaraderie, friendship and support. We feel this leads to higher quality riding, lessons, and just plain more fun.

C. Riders will start with a 30 minute private lesson until their instructor recommends they are ready to join an appropriate group lesson.

D. The Client will be presented with three subscription options: Silver, Gold, or Platinum, each delineated by the desired number of lessons per month. Riding lessons within these options may consist of a 30-minute private session, a 45-minute semi-private session for two, or a 1-hour group session for three or more participants. Your subscription amount remains consistent, no matter how many extra days are in the month or if there are closure dates.

E. Clients will have the opportunity to participate in one unmounted group horsemanship class per month regardless of chosen subscription option. This class will cover essential horsemanship skills, fostering a well-rounded understanding of equestrian care and practices.

F. Clients will receive access to one 30-minute goal setting session every month, regardless of chosen subscription option.

G. Gilroy Hills Equestrian Riding School observes periodic breaks throughout the year to give the lesson horses a break, allow students to compete at horse shows and not to miss lessons, to run special events, and even to give riding instructors a break. Closure dates will be communicated in a timely manner.

2. Client Requirements

1. Client must show up on time.

2. Client must be wearing proper riding attire- boots with heels, an ASTM/ SEI certified riding helmet, and breeches.

3. Client must be coachable, positive, and have a good attitude!

4. We are trying to build a family-like community full of people like YOU, and after the 4th lesson we generally like to ask for 5. the name of 1 person who you would like us to contact and invite to join the program.

6. The Client is responsible for staying informed about the calendar.

3. Compensation & Payment Terms

A. Our monthly tuition price is based on the annual value. Client will put a credit or debit card on file, and it will be automatically charged their chosen subscription amount per month.

B. Charges will begin on the first day of enrollment and continue every month thereafter. If client needs to change the credit card on file, they can:

1. Access their customer portal via their subscription plan and update their information. Call 408-807-8903 and leave the new

2. credit card number, expiration date, and CVC on the voicemail.

4. Scheduling

A. Client will receive a dedicated time and a day of the week where there will be an appropriate school horse and with a group of riders with similar ability reserved each week. Please remember that Gilroy Hills Equestrian will be closed periodically throughout the year.

B. If Client cannot make their time during a week, Gilroy Hills Equestrian will allow a maximum of one makeup lesson per month, provided that client cancels by texting 408-692-0733 at least twenty four hours prior to the lesson.

C. Monthly makeup lessons will be on the calendar.

D. This make-up session is If a lesson is not made up within 30 days it will expire.

E. Monthly tuition is still due in full when student misses their lessons.

F. In the event that the weather prevents riding, unmounted horsemanship lessons will be substituted. The best way to get the most value out of the program is to make it a priority and a commitment not to miss your dedicated lesson time(s)

G. If client would like to make a long-term change to their dedicated lesson time, they may do so a maximum of 1 time in a 90 day period by calling or texting 408-807-8903 and leaving a voicemail.

5. Cancellations

A. This agreement may be canceled during the start of 2nd week of the semester without incurring the early cancellation fee. Cancellations after this week during the semester will be required to pay the fee. Cancellation fee is 50% of the quarterly value

B. Student will be continually re-enrolled at their current upfront/monthly rate until Gilroy Hills Equestrian is contacted via email or text message ([email protected]) 408-692-0733 and the payment plan is updated. The quarterly calendar is available on our website (www.gilroyhillsequestrian.com).

C. Gilroy Hills Equestrian will be operating on a quarterly basis, and the initial minimum commitment is 3 months. For example if a student enrolls February 15th - they cannot cancel prior to May 15th. After the initial 3 month minimum commitment, Client will be considered to be enrolled for the entire following quarter if we do not receive notice that you wish to cancel prior to the 1st day of the last month of the quarter.

D. We have incredible expenses and financial commitments to be able to offer this program and we depend on students who can make some commitment, as well as give us plenty of notice if they are quitting so that we have time to pull students in from the waiting list to take their place. There is no reason why a student will not be financially committed for the entire quarter, even if they are unable to make it to classes. Example: A student enrolls July 1st. They immediately get sick and cannot ride for 3 months. They still have to pay for July, August, and September, even though they cannot ride.

E. Students must cancel in writing by sending an email to [email protected] for their cancellation to be valid.

6. No Guarantee

The company does not warrant or guarantee any specific level of performance or results. The results of your riding program are largely based on the efforts of the Client.

7. Communications

Please note that instructors do not have time to discuss client goals and concerns during lesson hours. Please schedule a goal setting meeting to make sure there is a good time set aside for these conversations. Client agrees to communicate all scheduling changes or any other concerns about the program either through the barn telephone at 408-692-0733 or email ([email protected])